shipping policy

At beabutter, every jar is thoughtfully prepared with care. Our small-batch, made-to-order approach helps us maintain the quality and freshness of our whipped shea butter, botanical oils, and hemp-derived CBD formula.

To help protect the quality of your order during transit, we ship once per week, on Mondays, minimizing the possibility of packages sitting in carrier facilities over the weekend.

order processing & shipping schedule

All orders are prepared, packaged, and quality-checked before shipment.

• Order cutoff: Thursday at 11:59 PM Pacific Time.

• Shipping day: Monday.

• Orders placed by Thursday's cutoff: Scheduled to ship the following Monday.

• Orders placed Friday through Sunday: Scheduled for the Monday of the following week.

• Orders placed on Monday through Thursday: Scheduled for the upcoming Monday, provided they meet the cutoff.

Orders placed after the cutoff enter the next production and shipping cycle.

If Monday falls on a federal or carrier-observed holiday, orders will generally ship the following business day.

shipping destinations

We currently ship within the United States to destinations where shipment and sale of our hemp-derived CBD skincare products are permitted.

We do not offer international shipping at this time.

Certain destinations may be excluded because of applicable laws, carrier requirements, or shipping restrictions. We reserve the right to cancel and refund orders that cannot legally or safely be shipped.

shipping rates

Shipping charges are calculated and displayed at checkout based on the available shipping methods and your delivery destination.

Any free-shipping promotions or minimum purchase requirements will be clearly displayed at checkout when available.

delivery estimates

Once your order has shipped, standard domestic delivery typically takes approximately 2–5 business days, depending on the carrier and destination.

Delivery times are estimates and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may cause delays.

Please remember that delivery estimates begin when the carrier accepts your package, not when your order is placed.

temperature-sensitive products

beabutter is crafted with natural shea butter and botanical oils. Because our formula is waterless and whipped, it can soften or change texture when exposed to elevated temperatures.

We take care when packaging orders and may temporarily delay shipment during extreme weather conditions to help protect product quality.

If your cream arrives softened, allow it to return to a cooler room temperature before opening or using it. Changes in texture caused by temperature exposure do not necessarily mean the product is unsafe, but please contact us if you notice leakage, damaged packaging, or other concerns.

tracking your order

Once your package is shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

Please allow up to 24 hours for tracking updates to appear after the carrier accepts your package.

incorrect shipping addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, please contact us as soon as possible before your scheduled shipping date.

We cannot guarantee address changes once an order has been shipped. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

lost, damaged, or incorrect orders

If your package arrives damaged, leaks during transit, or contains an incorrect item, please contact us within 5 business days of delivery, with your order number and photographs of the package and product.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund.

If tracking shows your order was delivered but you cannot locate it, please check the delivery location and contact the carrier. You may also contact us for assistance.

returns and refunds

Because our skincare products are made to order and intended for personal use, we generally cannot accept returns of opened or used products.

Damaged, defective, or incorrectly shipped products are handled separately and may qualify for a replacement.

Please refer to our refund policy for additional details. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

questions about your order?

For questions about shipping, tracking, or delivery, please contact at info@beabutter.com.

Thank you for supporting beabutter and our commitment to thoughtfully crafted skincare.